How do I order?

You can order by clicking on the order tab, on any order button you see on the website. Enter your email address (this is probably most important), preferred mailing address, the name and quantity of the medication you want to order and your preferred payment method. We'll invoice via email within one business day. If you selected a manual payment method (bank transfer, check/money order, W. Union, MoneyGram, etc.), we'll email you with payment instructions. Your order will ship out within 24-48 hours of receipt of payment.

How do I make payment?

We accept all major credit and debit cards, which includes any card (this includes credit cards, debit cards, gift cards, and prepaid money cards) with an American Express, Discover, Mastercard, or Visa logo through our various merchant accounts.

What shows up on my credit card/bank statement? / How is this described on my statement?

Your purchase will be described as the purchase of general goods from a non-descriptive store name (ConfidentialRX), so your privacy is assured. Nothing relating to medicine or pharmacy names is used in our merchant and payment accounts.

If you want to go a step further to protect your privacy, use a prepaid Visa or Mastercard money or gift card and there will be hardly any record of your transaction at all. Another way to protect your privacy is to choose Bitcoins or money order/cash as your payment option. That way there is no billing statement record of the purchase.

We ask all customers to help preserve our privacy (and to help preserve the privacy of other customers as well) by not mentioning the various 'storefront' names we use to describe purchases from our pharmacy on any public internet forums. Feel free to recommend us to friends and coworkers, but please make sure that they understand that as well.

What are your store hours? / When are you open? / When do you ship out your orders?

We are open 365 days a year. Our daily operating hours are 8am to 10pm India Standard time, our local time in Mumbai, India. We are about 10 hours ahead of New York time, 4 hours ahead of London time, 1 hour ahead of Moscow time, and 5 hours behind Sydney time. Although we often answer emails in 'real time,' you should expect that some responses will be delayed until the next business day if it's near the end of our business day, outside of our normal business hours, or if we are experiencing a particularly high volume of email. Also, shipments are mailed out on every mailing day, although orders that are received and paid for before a public mailing holiday (or Friday evening for example), will not mail out until the very next mailing day, which at times can be up to 48-72 hours later.

Do you accept Bitcoins? / Does your pharmacy accept digital currency?

Yes, we do accept

Bitcoin, Digitalcoin, Devcoin, Freicoin Feathercoin, Ixcoin, Litecoin, Namecoin, Novacoin, Ppcoin, Terracoin, Primecoin. Contact us with the specific coin you wish to pay with and we will send you the wallet address. We will need the first 5 characters of your sending address and amount.

If you have funds in other digital currencies, please convert them to Bitcoins at any of the major exchanges before sending us payment. We'll quote you the amount of BTC (Bitcoins) that you need to send us to pay for your order by using the current MtGox.com exchange rate at the time of purchase. We'll then provide you with one of our Bitcoin addresses with which you can send payment to us. You are welcome to send payment as an open 'confirmation' payment or Green Payment. If you do not have a Bitcoin wallet, you can use a service like CashPayment.com to make a Bitcoin (BTC) payment at local banks, convenient stores, supermarkets, etc. We'll provide you with payment instructions if you select Bitcoins as your payment method.

How do you convert cash to Bitcoins?

If you are new to Bitcoins, you should read the introduction and general overview of the payment system at: WeUseCoins.com There they will recommend one of the first steps you take is to download a Bitcoin wallet. An easier step for the less technically inclined individual is to use an online Bitcoin wallet. Two easy to use (and free) online Bitcoin wallets are: BlockChain My Wallet and Instawallet. We recommend that European customers use Bitstamp.net or Intersango.com (you can use SEPA or wire transfers to fund your Bitcoin wallet), and that US customers use CampBx.com or Intersango.com (you can easily use Dwolla.com to fund your Bitcoin wallet at either of those exchanges). Please note that your Dwolla account must be more than 30 days old before you can purchase digital currency (Bitcoins included). Many of our US customers who have established their Bitcoin wallets, whether they are online Bitcoin wallets or Bitcoin wallets downloaded and created on their own computers, also use CashPayment.com where you can make a cash payment at hundreds of thousands of locations such as 7-11, Ace Cash Express, Bodega, CVS, Safeway, Walmart and many other locations, and it will be converted to Bitcoins (you can select whether payment will be sent to your own Bitcoin wallet or directly to our Bitcoin wallet). European customers may opt to use Instawire.org. Another popular service that allows people to purchase digital currencies is AurumXchange.com,

What shows up on my credit card/bank statement? / How is this described on my statement?

Your purchase will be described as the purchase of general goods from a non-descriptive store name (card billing group), so your privacy is assured. Nothing relating to medicine or pharmacy names is used in our merchant and payment accounts.

If you want to go a step further to protect your privacy, use a prepaid Visa or Mastercard money or gift card and there will be hardly any record of your transaction at all. Another way to protect your privacy is to choose Bitcoins or money order/cash as your payment option. That way there is no billing statement record of the purchase.

We ask all customers to help preserve our privacy (and to help preserve the privacy of other customers as well) by not mentioning the various 'storefront' names we use to describe purchases from our pharmacy on any public internet forums. Feel free to recommend us to friends and coworkers, but please make sure that they understand that as well.

Do I need a prescription?

We do not require a prescription. Simply place your order, or email us and let us know what you require and we'll process your order. Healthcare and medication costs are on a perpetual rise. There are more uninsured people than ever before. We're here to save you time and money, if you know what medications you require, we certainly don't need a paid note from your health care provider.

Where do you ship from?

We ship the bulk of our orders from our logistics center in Mumbai, India. It's a medical grade climate controlled 'clean' facility. Ungloved/unsanitized human hands never touch your medication (which are sealed in blister packs or bottles anyway). Everything is packed and shipped in sanitary conditions. Medication arrives direct from the manufacturers and are immediately stored in ideal temperature conditions for each respective medication. We also have a shipping station in London (United Kingdom) for routing to strict customs processing countries (not all items are eligible for reshipping). There is an additional US$25.00 shipping charge per package for UK routing.

Will I be able to track my order? How do I track my order? Has my order left India yet? The USPS website says 'Origin Post is Preparing Shipment,' what does that mean? If it says 'MUMBAI AIR' on the India Post website, has my order been shipped? / etc.

Yes, you will be able to track your order. 1-2 business days after mail out, we will email you the tracking number(s), also known as certified mail, delivery confirmation or registered mail numbers in some countries. In that email you will also receive links to the India Post website. You'll be able to see there when your item(s) have left India. When it shows as a particular date and 'MUMBAI AIR,' that means your order has left Mumbai International Airport on the date shown. All international mail leaves the country on commercial airline flights and thus the last tracking point for India will be an international airport, and for our company, the closest airport is Mumbai's airport. This can be seen in the example image of a tracking result below:

Another common question (from USA customers in this case) is that even though a particular shipment may have left India, the USPS website may still show a tracking status of 'Origin Post is Preparing Shipment,' as in the example below:

The reason for this is that the particular shipment/order is likely already in the destination country (USA in this case), but has not yet cleared customs and has not yet been scanned into the USPS system. Please be patient as this does not mean the shipment is still in India. It has left India and is simply awaiting customs clearance. The shipment will likely become trackable again in a few days when it re-enters the USPS mail system and will soon be delivered, as in the example tracking result shown below:

Will I need to sign for my order? / Do I need to sign for these packages? / The usps.com (post office) website says 'notice left' but I do not have a notice in my mailbox? / What if the package is returned because I gave you the wrong address or because no one at my address accepted the package?

All orders are shipped via first class registered air mail so yes, a signature is required to accept the package(s). Anyone at the mailing address can sign for the package, it doesn't have to be specifically the person the package was addressed to. It can be a friend, neighbor, roommate, spouse, child, etc. We must ship out by registered air mail by the way, because if we do not, both the customer (you) and the sender (us) will not be able to track and confirm delivery of orders.

Yes, the USPS sometimes will not leave a 'notice left' slip or note even when it indicates this on the USPS.com website. This can be because of many reasons. Sometimes the notices are misplaced, scattered by the wind, and sometimes the mail carrier simply doesn't really write a note. The remedy or solution for this type of situation is that we recommend that all customers make an effort to track their orders online at the USPS.com website so that they know when a delivery attempt has been made and so that they can then arrange redelivery (online or with their mailman/mail carrier). Also, if possible, leave a permanent note (even better if you can get this note laminated) on your home, building, or office mailbox with a message to your mailman along these lines... "Dear USPS, if a package to be delivered requires my signature, PLEASE leave me a delivery notice for me to sign so that you can redeliver the package. Otherwise just leave it in my mail box. Thank you!"

Important: Please note that we cannot take responsibility if your order is returned to us because you do not accept the package(s) (for instance you go on vacation and do not place a hold on your mail or there are multiple delivery attempts but you do not sign for your order for whatever reason). In these cases we will wait until the package(s) are returned to us and will reship, BUT we will need you to pay for the postage costs for the reshipment. If the packages are lost on the return leg, the customer agrees that we are not to be held responsible for such losses. To avoid such situations, the customer should actively track their orders online at the links provided in the follow up email(s) we send after your order has been shipped.

What countries do you ship to?

We ship to more than 70 countries worldwide with shipping via first class registered air mail or EMS Express.

USA, Japan, Russia, Australia, United Kingdom, Hong Kong

Additional countries are: Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ashmore and Cartier Islands, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Bouvet Island, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chile, Christmas Island, Clipperton Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Coral Sea Islands, Costa Rica, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Europa Island, Falkland Islands (Islas Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Gibraltar, Glorioso Islands, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Iraq, Isle of Man, Israel, Jamaica, Jan Mayen, Japan, Jersey, Jordan, Juan de Nova Island, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of Moldova, Monaco, Montserrat, Morocco, Mozambique, Namibia, Nauru, Navassa Island, New Caledonia, Nicaragua, Niue, Norfolk Island, Northern Mariana Islands, Oman, Palau, Panama, Papua New Guinea, Paracel Islands, Paraguay, Peru, Pitcairn Islands, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia and Montenegro, Seychelles, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, Spain, Spratly Islands, Sudan, Suriname, Svalbard, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tromelin Island, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wake Island, Wallis and Futuna, Western Sahara, Zambia, Zimbabwe.

There are some countries that have strict customs services that require us to route packages through our UK shipping station.(

.( We do not accept credit card payments for these countries only Bitcoin/WU/MG/ZappCart Cash Payment Services) These countries are: Austria, Belgium, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, Brazil Ukraine and Canada.

Can I use a USA mail forwarder if I don't have a USA (or other country you ship to) mailing address?

Of course. And many of our customers do. First, be sure to check that your country isn't in the list of countries we ship to. If that's the case and you still want to order from us, we recommend that you get a USA mail forwarder account with one of dozens of companies that offer these services. You can find them through Google (search for "USA address mail forwarding." Some popular services that several thousand of our customers use are: Bongo International, Earth Class Mail, Ship It To, USA Box, USA 2 Me, USA Mail 1, US Global Mail, and Via Address. If you open an account with any of these services, they will provide you with a USA based mailing address and will accept and then forward packages to you in your own country for a small to moderate fee. United Kingdom - For European Union we also recommend MYUKMAILBOX

Is it okay if my billing address and mailing address are different? Can I have my order shipped to someone else as a gift?

Yes, that is okay. You can put in your billing address as both the billing and mailing address when you make payment... and THEN email us separately to let us know what the mailing address you want us to ship to is. Otherwise we'll just ship to the address you specify on the order form. The address you specify on the order form takes priority over what is stated in your payment unless you email us and let us know. We can even ship to a friend or family member as a gift. We do not provide gift wrapping services. There is no mention of price of product on any of our shipment packages other than a small approximate value customs declaration slip.

Do you ship to PO Boxes, post office boxes, MBE Mailboxes Etc., UPS Store addresses, APO/FPO addresses, etc?

Yes, we do ship to all PO Boxes, post office boxes, APO/FPO addresses, etc. We have no restrictions whatsoever regarding shipping addresses as long as they are correct/accurate addresses.

Does your pharmacy accept USPS money orders/Cash Payment? / Which USPS money order do I need to purchase, the domestic or international one? Does making payment by money order slow down my order?

Yes, our pharmacy accepts USPS money orders. It's one of the main alternate payment methods for those who do not want to use their credit or debit cards on the internet. Although we highly prefer you using Zapcart ZipZap cash payment services as it’s faster and less expensive than money orders. However, if you feel you must send a money order to us. You should purchase the domestic USPS money order to mail to us, as you'll be mailing it to one of our addresses in the USA. Please do NOT write any reference to drugs or our pharmacy websites in the memo area of the money order. We'll let you know what to write, but in general we have customers write an abbreviation of their name and order date. (for example: John B. June 1, 20XX). Please do not send payment before you email us so that we can confirm and prepare your order for shipment. We also accept money orders purchased from 7-11, Albertson's, CVS, Kroger, MoneyGram, QuikTrip, Safeway, Walmart, and W. Union. If you want to speed up the shipping process when making payment via money order, email us a photoscan or even a photo with any camera of the money order itself along with the tracking number for your order and we'll mail out your order as soon as we see it tracking on the USPS.com website.

Are you from India? / Are you a pharmacist?

While this is always a somewhat amusing question, the answer is: we are a family company made up of more than 40 people of various nationalities: American, British, Indian, African and Singaporean. You can expect customer service in clear native speaking English, although you are welcome to ask questions in any language. All people who handle sales and shipping are pharmacists. The only people who handle your order who are not pharmacists are the delivery van drivers who take these orders to the post office.

I only received part of my order?

Large orders and even some medium sized orders are often packed in different packages. Rest assured that you will indeed receive your entire order. Note also that we often (but not always) ship 'bonus' or 'extra' tablets of medication when stock allows so you'll often find that the quantity of items received will exceed the quantity that you ordered. Packages may often arrive several days and perhaps weeks apart.

Your website is down. Can I order via email?/Skype/etc.?

From time to time, our website may be inaccessible. We're still here, don't worry. We've been in business for more than twenty years, have more than 50 partners and employees (many of whom are family members) and we aren't going anywhere. If you want to place an order, just email it to us. Let us know what you want to order, what quantity, and what payment method you want to use. This is all we need to know:

1. your order (200 x Diazepam 10 mg)

2. your payment method (Bitcoins, Credit Card, Cash, Western Union, Money Gram, etc.)

3. your mailing address (John Smith, 100 Main Street, City/Town, State/Province, Postal Code, Country)

Also, if our emails ever bounce back, just contact us at ANY of our Gmail or inbox.com email addresses, or contact us via Skype and we'll get back to you. It's important that you save our email addresses just in case you lose touch with any of our websites.

How long will it take for my order to arrive?

For most countries, the average time from mail out to package arrival is 8-12 via EMS mailing days. Registered Mail can take up to 30 days, but the average is 17-20 days. Most of that time frame is allocated for outbound (origin country) and inbound (your country) customs services/departments to process your package. Be sure to make note of your tracking or delivery confirmation number so that you can track your package online (if your local post office website supports this function). Orders that take longer than 40 days to arrive can be refunded in full or reshipped, according to the customer's choice. Please do not ask for a refund or reshipment if 40 days has not been reached since your item has mailed out. In cases of reshipment, if both the original shipment and 'reshipment' arrive, we do ask that you make payment for the extra shipment.

Is there a delivery guarantee?

Yes. We will either refund you in full or reship your order free of charge if it is not delivered. It is the customer's choice which option they prefer. An order is considered not delivered if it has not arrived after 35 days from the time of mail out, OR the item does not track as outbound from the origin country within 7 working days (not including public holidays) from the time payment is received.

Important: Please note that we cannot take responsibility if your order is returned to us because you do not accept the package(s) (for instance you go on vacation and do not place a hold on your mail or there are multiple delivery attempts but you do not sign for your order for whatever reason). In these cases we will wait until the package(s) are returned to us and will reship, BUT we will need you to pay for the postage costs for the reshipment. If the packages are lost on the return leg, the customer agrees that the we are not to be held responsible for such losses. To avoid such situations, the customer should actively track their orders online at the links provided in the follow up email(s) we send after your order has been shipped.

Is this legal? What about customs?

Yes. Most countries follow the US FDA's policy which allows US consumers to import up to a 90-day supply of prescription drugs for personal use. Although this varies by country, most postal/customs services don't regard orders of less than 500-1,000 tablets of medication as significant. It is more commonly standard policy to simply allow small quantities (30 to 200 tablets) of non-narcotic medication through the system and delivered to their destinations rather than have it seized or returned.

Do you carry other medications not listed?

Yes. If you do not see a medication that you require listed on our website, simply email us and ask.

Are credit card transactions over the Internet safe?

Yes. First, we do not actually process your personal credit card information ourselves. The processors we use: all utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit/debit card information. This means no third party can access your information. If you are uncomfortable with using your credit card, we also accept a Zipzap cash payment service which is low cost safe and easy to use. We also checks/money orders, and transfer services such as MoneyGram and W. Union as well. We also accept ACH transfers and Swift (typically offered through just about any US bank's bill pay service) and walk in/drive through deposits.

Can I use prepaid money/credit cards or gift cards to make a purchase

Yes. In fact if you are hesitant about using your own 'high limit' credit card, or debit card attached to your bank account on the net, this is the best choice out there. As long as the prepaid money card, prepaid credit/debit card, or gift card has a Visa, Mastercard, American Express, or Discover logo on it, you can use it. Simply choose the credit card option for payment when you place your order and we'll invoice you from one of our merchant accounts. Some popular cards that our customers use are: CashZone Prepaid cards, Classic American Express Gift cards, MoneyGram Prepaid cards, NetSpend Prepaid cards, Ready Debit Prepaid cards, Vanilla Visa cards, Vanilla Mastercards, Walmart Money cards, and W. Union Gift and Prepaid cards. Another popular issuer of cards is called Paid By Cash. You can find them at www.paidbycash.com They sell their cards through thousands of retailers in the US, some of the more popular of which are: Circle K, Food Lion, KMart, Kroger, Ralph's, Safeway, Stop-N-Go, Tom Thumb, Winn Dixie, and many more stores. Our Australian customers often use the Load and Go Prepaid Visa (get these at any Australia Post), ANZ Prepaid, and Westpac Prepaid (available at those respective banks) cards. Our UK customers often use Orange Cash card, Royal Mail/Post Office Travel Money card, and/or Virgin Moneycard. Most of these cards can be purchased in amounts of $50 to $250 (or equivalent in AUS$ or GBP), which is around the range of most people's average purchase with us. Depending on the type of card, you can also reload/refill funds at the same store/bank/post office you purchased it at so you can make future purchases.

Can you clarify about receiving store credit if I pay via W. Union?

If you make payment for your order via W. Union/Money Gram, and the amount of your order is equal to or over $500 (US Dollars), we'll credit you in full for your transfer fee. For instance, if you send $500 via W. Union, depending on the country you send from, the fee will be around $35. We'll subsidize this fee, or in other words give you credit for it. So in addition to your $500 order, you can select $35 more in product (of anything we sell). We do this in order to save you money on your W. Union& Money Gram fees, which compared to many payment options, is a relatively expensive payment option. In order to receive your credit, you'll need to email us a photoscan or copy of the transfer receipt that shows the MTCN, amount sent, and fee paid. Please save this image in JPEG or GIF format.

On the W. UnionMoney Gram 'send money' form, do I use the 'test question' option or 'recipient will have ID' option? On the MoneyGram transfer form, should I select receiver will have ID? Do I have to set a test question? Do I need to select any of the additional options?

If you make payment for your order via W. Union or MoneyGram, all you will need to specify is the amount to send and the beneficiary information (name and address) that we will provide for you. You should select or check the option that says the beneficiary will have valid ID (identification).

Please DO NOT select any of the additional options such as test question, inform recipient via telephone, send a check to the recipient, send a message to the recipient, etc. If a description or reason for the transfer is required, please select something like 'general goods,' 'educational expenses,' or 'travelling expenses.' Please DO NOT write any drug names or pharmacy terms as that may cancel the transfer.

Do you sell wholesale?

In some special circumstances we are willing to negotiate quantity discounts. 300 tablets or more and buyer should be willing to use bitcoins or cash payment. We can compete with anyone, do not be shy in contacting us.

How do I leave feedback? / Can I make a few suggestions? / etc.

All customers are more than welcome to view and add to our customer feedback and suggestion blog. We of course always appreciate feedback (both positive and suggestions for improvement), but what we really appreciate is good word of mouth advertising when satisfied customers recommend us to their family, friends, and coworkers, perhaps at the same time briefly explaining our 'discreet/private' ordering and billing system.

Can you dropship if I wanted to get into this business?

Yes, we supply a number of online pharmacies in addition to individuals who sell medication on their own websites, auction websites, health forums, classified ads, etc. It's a decent source of supplemental income for many. We have dropship customers making (as in making a profit) between $1,000 and $10,000 per month. Dropship customers simply need to maintain an account balance with us and email us whenever they require us to mail an order to one of their customers. The order will be deducted from one's account balance. The only thing the dropship customer needs to manage is their own sales and customer service via email. We take care of all product handling and shipping. Simply email us if you are interested in dropshipping of medication. With the rising cost of healthcare and medication for the masses, the sky is really the limit.

We always welcome questions. We'll answer your questions until you run out of questions. Feel free to contact us: